Many HVAC companies offer emergency services and can respond the same day you call. When waiting for them to arrive, it’s helpful to take a few steps to ensure that their job is as easy as possible and that the work goes smoothly.
What to Do Before the HVAC Technician Arrives
First, ensure they can easily access whatever they need to work on. If you’re having an issue with your AC or heat pump, you want to ensure that the area around the indoor and outdoor units is clear. The technician will almost always need to access your thermostat, so you want to ensure they can also get to it easily.
If you have dogs, it’s also a good idea to shut them in a room or put them in their crate or outside. That way, you won’t have to worry about them possibly disturbing the technician while they’re trying to diagnose and fix whatever issue your HVAC system has.
If you have past service or repair records, you should also have those ready for the technician to look at. These records can be handy, as they can sometimes make it easier for the technician to diagnose the issue.
What to Do During and After the Service Call
When the technician arrives, they’ll start by asking you questions to get a better idea of the problem. In some cases, they may have already done an intake over the phone and will be confirming the notes. If your spouse or another adult is going to be the one who meets with the technician, you want to make sure that they understand what issue you’re dealing with and can clearly explain it to the technician.
Once they’ve grasped the issue, they’ll move on to the inspection and diagnostic assessment. In many cases, they’ll be able to pinpoint the problem in just a few minutes. However, it may take quite a bit longer in cases of issues such as your HVAC system not turning on. In this situation, they’ll usually need to test and check various things like the thermostat function, control board, capacitors, relay switch, wiring, etc.
After the technician determines what the problem is and what it will take to fix it, they should communicate everything to you before starting the repair. At this stage, you want to make sure to ask any questions you have and that you have a good understanding of what work they need to perform. The technician may also tell you what caused the problem and what steps you can take to avoid similar issues in the future. This is also the stage where they will discuss pricing. If the issue is minor, the cost will likely be worthwhile compared to a replacement. However, older systems and larger problems may lead to a discussion about whether to repair or replace your HVAC system.
Emergency HVAC Services You Can Count On!
Once the work is complete, you’ll get an invoice or record showing exactly what was done and why. This record should include the technician’s name. You want to get their name and include it in your records if it doesn’t. Their name is important if the problem returns or you need to call for service again. If you use the same company the second time, whichever technician is on the call can contact the previous one to discuss what issues they found and what work they did.
After your HVAC system is up and running again, you should continue to monitor its performance and watch out for any signs of other issues. Often, an HVAC system ends up with multiple issues, as one problem can easily lead to others. That means there’s always a chance that even an experienced technician won’t solve all the issues, even though the original problem you called about no longer happens.
Work with the Experts in Emergency HVAC
When you need emergency HVAC service in Fort Mill or the surrounding areas, Arce Heating & AC is the company to call. We’re available 24 hours a day from Monday through Saturday, and our experienced technicians can expertly handle any issue or AC repair you’re dealing with. We can work on cooling and heating equipment from any brand and only use the highest-quality parts and products. We also offer preventative maintenance to ensure you stay ahead of pesky HVAC malfunctions.
Contact us to schedule a repair call or any other service.
